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We
provide a range of standard support services and
often develop packages to meet the specific needs
of our customers. |
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Support
for our Hosted Billing Services
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Support
for Customer-Owned Systems |
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Internet |
Telephone,
remote access support and 24 hour monitoring for
our hosted Internet billing services is included
in the monthly subscription. Includes main controller
only. Onsite is chargable. |
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Telephone,
remote access support and 24 hour monitoring is
£90 per month for annual contract and includes
1 day onsite visit plus expenses. Includes server,
Wifi Controller, Access Points and Credit Card/Voucher
processing. |
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| Telephony |
Telephone, remote
access support and 24 hour monitoring for our
hosted Telephony billing service is included in
the monthly subscription. Includes VOIP service.
Onsite is chargable |
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Telephone,
remote access support and 24 hour monitoring is
£90 per month for annual contract and includes
1 day onsite visit plus expenses. Includes Server,
VOIP termination, phones, Creditcard/voucher and
PMS gateway. |
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| Video/TV |
We do not currently
provide a Hosted Video/TV billing service. |
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Telephone,
remote access support and 24 hour monitoring
is £90 per month for annual contract and
includes 1 day onsite visit plus expenses. Includes
Servers, Set top boxes, Creditcard, voucher
and PMS gateway.
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| To
report a fault or request changes, please login
to helpdesk.signature-networks.net using your assigned
PIN number. Office hours for support are 9am to
6pm, monday to friday with out of hours on request.Specific
Contracts are available for enhanced levels of support
including emergency standby |
